A position has become available for a Service Consultant who will be based in the Broker Services North, North West region at Santam

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The purpose of this position is to provide support to the Relationship Managers and is responsible for delivering quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide support to address customer, needs, concerns and issues.

Principal Accountabilities

  • Prepare basic reports and statistics based on risk analysis.
  • Communicate with internal stakeholders to provide information, feedback and follow through on queries and/ or instructions
  • Address unusual and non-standard customer issues including underwriting and commercial related queries.
  • Task related decision making within set policies and procedures
  • Research to assist in addressing non-standard underwriting issues
  • Update RM reports
  • Create client profiles for identified risks
  • Grade 12
  • FAIS compliance (60 credits Commercial Lines and 30 credits Personal Lines) preferred
  • RE 1
  • At least 2 years within the short term insurance industry essential
  • At least 1 year Commercial Lines experience
  • Proven MS Excel experience essential
  • Familiar with Excel, Word (basic), Qlikview, Intranet and Internet
  • Understanding and knowledge of Santam process
  • Understanding of all relevant customer support systems and processes related to all products
  • Analytical thinking
  • Information seeking
  • Drive for results
  • Flexibility
  • Initiative
  • Emotional self-control
  • Customer service orientation
  • Self-confidence
  • Teamwork and cooperation
    CLOSING DATE: 16 November 2018


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Desired Skills

  • Understanding and knowledge of Santam process
About The Employer

Santam is the market leader in the general insurance industry in South Africa. We are a large, diversified, expanding, and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Qualified applicants are invited to submit their cover letter, CV, and salary requirements in MS Word format at [URL Removed] and apply online. Should you be aware of a qualified individual, please pass this vacancy on to them.

Please note this appointment will be made in line with the Santam Employment Equity strategy. People with disabilities are welcome to apply.


Download Application FormApply OnlineAttach CVEmail Documents 

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