Technician Incredible Connection Johannesburg – Gauteng

Job Purpose:

Incredible Connection: To provide a technical IT repairs service to customers by diagnosing and/or repairing customers’ IT equipment and whereby achieving the stipulated billing targets.

Education and experience:

  • Matric
  • A+ Comptia Certification
  • 1 year Experience in dealing with hardware warranties
  • A minimum of 1 year hardware repair experience
  • Customer Service experience
  • A Valid Driver’s license

Required Job Competencies:

  • Technical knowledge of IT hardware components and repair thereof
  • Technical knowledge and experience of software installations
  • Networking systems knowledge advantageous
  • Excellent MS Office skills
  • Sound knowledge of supplier warranty and repair agreements
  • Problem Solving
  • Self-Management
  • Stress Management
  • Customer Orientation
  • Verbal and written communication
  • Ability to handle conflict
  • Active Listening

Key Dials:

  • Achieve technical sales targets by effective diagnosis and/or repair of customers’ IT equipment.
  • Ensure up to date product knowledge.
  • Contribute to safety & security.
  • Technical Administration.
  • Deal with customers in a customer centric manner.
  • Effective self-management and teamwork.


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